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Frequently asked questions answered
Here are some answers to our most frequently asked questions.
Does the Zotic come with a warranty?
Absolutely! At Zotic, we stand behind the quality of our pieces with a comprehensive warranty. Rest assured, your purchase is protected. Should you encounter any issues, please don't hesitate to reach out to our dedicated support team at support@zoticnewyork.com. We promise a hassle-free replacement process to ensure your complete satisfaction. Your peace of mind is our top priority.
Is there a return policy?
Returns are fast and tracked. You have 30 days from point of delivery to decide whether to keep your piece.
How does the "Buy 1 Get 1 Free" offer work?
add two or more items to your cart, and the second item becomes free! Here's how it works: when you place two items in your cart, the item of lesser value is yours for free. Planning to shop more? For every two items added, the item with the lower cost in each pair is on us. This means if you add four items to your cart, you receive two of the lower-priced items free.
What are the payment options for purchasing the chain?
We offer a wide variety of convient ways to pay
- Wear now, Pay Later (0 intrest) ,Afterpay,ShopPay,Paypal,Affirm,Sezzle.
- Paypal
- Apple Pay
- Shopify Secure Processing (Visa,Amex,MC,Citi,and more)
How soon can I receive my order if I purchase Zotic?
We promptly process in-stock items within 1-3 days. For shipping, we partner with trusted carriers such as USPS, FedEx, UPS, and DHL to ensure your items reach you safely.
Delivery times can vary, generally taking anywhere from 3-8 days depending on your location and the specific carrier used. Rest assured, we strive to get your purchases to you as quickly as possible.
What do I do if something goes wrong?
Zotic have a team of customer service specialists working 24/7 to provide support.
Please include a brief description of your problem along with an order number + name.
Contact support@zoticnewyork.com
We have an average response time of 12 hours, please only send one support ticket as repeatedly opening tickets will delay our response time to your tickets.
If you'd like to add more information to a response you can reply directly to the email you have sent and this will not open another ticket.
DESIGNED IN NEW YORK
Inspired by the energy of the city that never sleeps and the birth of the hip-hop culture.
LIFETIME WARRANTY
Zotic will replace or repair this item should you experience any defects in craftsmanship.
EASY RETURNS
Returns are fast and tracked. You have 30 days from point of delivery to decide whether to keep your piece.
