FAQs

How do I contact you? Before contacting us, please read our FAQs, as 97% of customers have found their questions answered there. You can contact us by email at : 

Does your jewelry turn your skin green? Green skin and other types of rashes are caused by jewelry which is made from zinc or other cheap alloys. We use premium 316/925/Solid Gold for all of our jewelry, which does not cause harm to skin under any conditions.

Is your bonded jewelry bonded with real gold?  Our gold bonded jewelry is bonded with 5 microns of Genuine 18 Karat Yellow Gold. We use latest ion-bonding plating technology to ensure that our jewelry is scratch and water resistant. ( Solid Gold, And vermeil available)

Does your jewelry fade? Our gold bonded jewelry base material is 316 Stainless Steel, coated using PVD vacuum coating technology, preventing scratches, fade and is resistant to water and other elements. Our jewelry will not cause rashes or skin irritation. ( Solid Gold, And vermeil available)



Is your jewelry waterproof? Accidentally washed your jewelry? Not to worry! Our jewelry is 100% Waterproof, meaning you can hop in showers, baths, pools,sea or even have a workout while wearing it without having to worry about tarnishing or fading. 

 

How long does it make to manufacture a Custom text product? Custom text products usually take 2-3 weeks to manufacture.

How can I pay for my order?  We accept: Credit Cards, Debit Cards, PayPal, Visa, MasterCard, Google Payments, Apple Payments. You can also pay in 4 installments using ShopPay in the US, and ClearPay in the UK.

Where do you ship from? We ship from a 3rd party warehouse in USA.

To which countries do you ship?  We ship to all countries Worldwide.

What is the delivery time for my order?  All orders are shipped from New York. Orders placed by 2PM EST will be shipped the same day, orders placed after that will be shipped the next day. Shipment times displayed below refer to transit times after the order is dispatched.

Note that these times may increase during busy periods.



What are the shipping costs?  We offer Free shipping for some countries.

What are the return conditions?  Our Returns policy lasts for 30 days. You may return any item in it's original state along with all original packaging and receive and exchange or a full refund. For steps on how to return or exchange, please email