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SHIPPING
USPS Express Tracked Insured Shipping (2-5 Days): Free for orders $100+
USPS Tracked Shipping (5-8 Days): Free
Please give us up to 24-48 hours to ship out
RETURNS
Our returns window are 30 days.
You may return any unwanted products to us and receive a full refund. Read about our returns policy.
WARRANTY
All of our products are covered with Lifetime warranty. If our jewelry shows any signs of tarnish, we will replace it free of charge.
How do I contact you?
Before contacting us, please read our FAQs, as 97% of customers have found their questions answered there.
You can contact us by email at : support@zoticnewyork.com
Is your jewellery plated with real gold?
Our jewelry is plated with 5 microns of Genuine 18 Karat Yellow Gold. We use latest ion-bonding plating technology to ensure that our jewelry is scratch and water resistant.
Does your jewellery fade?
Our jewellery base material is 316 Stainless Steel, coated using PVD vacuum coating technology, preventing scratches, fade and is resistant to water and other elements. Our jewellery will not cause rashes or skin irritation.
Is your jewellery waterproof?
Accidentally washed your jewellery? Not to worry!
Our jewellery is 100% Waterproof, meaning you can hop in showers, baths, pools,sea or even have a workout while wearing it without having to worry about tarnishing or fading.
Does your jewellery turn your skin green?
Green skin and other types of rashes are caused by jewellery which is made from zinc or other cheap alloys. We use premium 316 for all of our jewellery, which does not cause harm to skin under any conditions.
How long does it make to manufacture a Custom text product?
Custom text products usually take 10-20 business days to manufacture.
Where can I find jewellery sizing charts?
You can find our sizing charts by clicking here.
How can I pay for my order?
We accept: Credit Cards, Debit Cards, PayPal, Visa, MasterCard, Google Payments, Apple Payments. You can also pay in 4 installments using ShopPay in the US, and ClearPay in the UK.
Where do you ship from?
We ship from a 3rd party warehouse in USA.
To which countries do you ship?
We ship to all countries Worldwide.
What is the delivery time for my order?
All orders are shipped from New York. Orders placed by 2PM EST will be shipped the same day, orders placed after that will be shipped the next day. Shipment times displayed below refer to transit times after the order is dispatched.
Note that these times may increase during busy periods.
What are the shipping costs?
We offer Free shipping for some countries.
What are the return conditions?
Our Returns policy lasts for 30 days. You may return any item in it's original state along with all original packaging and receive and exchange or a full refund. For steps on how to return or exchange, please email support@zoticnewyork.com
TRUSTED
FOR A REASON
Discover exclusive designs trusted by DDG, Lil Tecca , Fred Warner and more.
REAL
GOLD
Our proprietary plating technique powerfully binds real gold to our base metals. ZOTIC gold bonded, vermeil and solid gold pieces all look and feel the same.
LIFETIME
WARRANTY
Our quality is unmatched and that’s why we offer you a lifetime warranty.
DESIGNED IN
MANHATTAN, NY
Zotic designs, packages and quality checks all of our pieces in new york.
WEAR NOW
PAY LATER
Cop it now and pay later when you select Shop Pay at checkout.
- No interest or fees
- Your order is shipped now
- Easy automatic payments
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DESIGNED IN NEW YORK
Inspired by the energy of the city that never sleeps and the birth of the hip-hop culture.
LIFETIME WARRANTY
Zotic will replace or repair this item should you experience any defects in craftsmanship.
EASY RETURNS
Returns are fast and tracked. You have 30 days from point of delivery to decide whether to keep your piece.
